Effective Date: [Insert Date]
Thank you for shopping with Berry Crafts. We take pride in offering high-quality cosmetics that care for all skin types. Due to the personal and hygienic nature of cosmetic products, our return policy is outlined below.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product was delivered damaged or defective.
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You received an incorrect product.
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The return request is raised within 48 hours of delivery.
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The product is unused, unopened, and in its original packaging.
To process your request, we may require clear photos or videos of the product for verification.
2. Non-Returnable Items
We do not accept returns for:
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Opened or used cosmetic products
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Products damaged due to misuse or improper handling
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Return requests made after the specified return period
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Products purchased under clearance or special discount offers (if applicable)
3. Return Approval Process
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Once your return request is reviewed and approved, we will provide further instructions.
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In some cases, customers may be required to ship the product back to us.
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Return shipping charges may apply unless the return is due to our error.
4. Contact for Returns
If you need assistance regarding a product return, please contact us:
Berry Crafts – Return Product Support
Berry Crafts
Email: [Insert Email Address]
Phone: [Insert Phone Number]
WhatsApp Support: [Insert Your WhatsApp Number]
Please include your Order Number, reason for return, and product images.
When contacting us, please provide:
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Your Order Number
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Reason for return
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Clear photos or videos of the product
Our support team will respond as soon as possible and guide you through the return process.
Note: We recommend performing a patch test before using any cosmetic product. Berry Crafts is not responsible for allergic reactions or skin sensitivities.